1. Introduction
1.1 Copyright © 2016-2025 Viggoslots.io is owned and operated by HNA Gaming B.V., a company registered and established under the laws of Curacao. HNA Gaming B.V. is licensed and regulated by the National Ordinance on Games of Chance under license number OGL/2024/1191/0663. HNA Gaming B.V.’s registration number is 162383, and its registered address is Schottegatweg Oost 10 Unit 1- 9, Bon Bini Business Center, Curaçao.
1.2 Optimalink Technologies Ltd. is a subsidiary of HNA Gaming B.V., acting as an Agent on behalf of HNA Gaming B.V., registered in Cyprus with registered address Agios Andreou, Pallouriotissa 1040 Nicosia, Cyprus and registration number UN436088. All payments are made via Optimalink Technologies Ltd. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.
2. Important Notice
2.1 By completing the registration process on www.viggoslots.io (the “Website”), you are entering into a contractual arrangement with HNA Gaming B.V. and consenting to be bound by (i) these Terms and Conditions; (ii) our Privacy Policy; (iii) our Cookies Policy; and (iv) the rules governing our betting or gaming products referenced in these Terms and Conditions (“Terms and Conditions” or “Agreement”). You are deemed to have comprehended and accepted all provisions herein.
2.2 Please devote careful attention to this Agreement to ensure a comprehensive understanding of its stipulations. Should you harbour any uncertainty concerning your entitlements and obligations arising from the acceptance of this Agreement, it is recommended that you seek legal counsel in your jurisdiction before continuing to utilize the Website(s) and accessing its content. Should you decline to accept the terms set forth herein, refrain from using, visiting, or accessing any segment of the Website.
3. Changes in Terms & Conditions
3.1 In our ongoing commitment to maintain transparency and uphold the highest standards of service, www.viggoslots.io periodically revises its terms and conditions.
3.2 These updates are implemented to ensure compliance with evolving legal frameworks, industry best practices, and enhancements to our platform.
3.3 By continuing to utilize our services, you implicitly consent to adhere to the revised terms and conditions. We urge all users to carefully review these amendments to remain fully informed regarding their rights and obligations when engaging with Viggoslots.
3.4 Should you require further clarification or assistance regarding these updates, we encourage you to reach out to our dedicated Customer Support Team. Your understanding and cooperation are greatly appreciated as we strive to provide you with the best possible experience on our platform.
4. General
4.1 By registering on Viggoslots.io, You (“You”, “Your”, Yourself” or the “Player” interchangeably) are entering into an agreement with Viggoslots.io.
4.2 This Agreement must be perused in its entirety by You before availing yourself of Viggoslots' service or products. It is to be noted that the Agreement constitutes a legally binding pact between you and Viggoslots.
4.3 These Terms and Conditions shall become operative upon the completion of the registration process, which includes affirming your acceptance of these Terms and Conditions by checking the appropriate box and successfully establishing an account. By utilising any segment of the Website after account creation, you acknowledge and assent to these Terms and Conditions governing the use of the Website.
4.4 We reserve the right to effect amendments to these Terms and Conditions at any juncture and without prior notification. We may take measures to apprise you of such alterations (e.g., via electronic mail or by posting a notice conspicuously on the Website, along with the amended terms and conditions), but the onus is on you to verify any amendments, updates, and/or modifications. Your continued utilization of the website services after any such amendment to the Terms and Conditions shall be construed as your acceptance and agreement to be bound by such amendments, updates, and/or modifications.
4.5 In the event of a discrepancy between the terms of these Terms and Conditions and those of any game rules or other documents referenced herein, the terms of these Terms and Conditions shall supersede.
4.6 These Terms and Conditions may be accessible in multiple languages for informational and player accessibility purposes. The English rendition constitutes the sole legal foundation of the relationship between you and us. In the event of any disparity in translation, the English version of these Terms and Conditions shall take precedence.
5. Viggoslots Account
5.1 In order to participate in betting activities on Viggoslots, it is necessary to personally register an account with us, referred to as the "Viggoslots Account."
5.2 To become a registered player on www.viggoslots.io and gain access to the Website's features, individuals must apply for registration and the opening of a Viggoslots Account. This application process involves providing personal information such as email address, full name, date of birth, and residential address.
5.3 Failure to furnish complete and accurate information may result in the suspension of Viggoslots Account registration. Subsequent deposits made to the Player’s Viggoslots Account under such circumstances will be considered invalid, and any resulting winnings will be void. Should a Viggoslots Account be suspended, affected individuals are advised to contact customer support at [email protected].
5.4 Applicants must be at least 18 years old or meet the legal age of majority as stipulated by applicable laws. Viggoslots reserves the right to request proof of age and suspend the Viggoslots Account until satisfactory documentation is provided.
5.5 Viggoslots does not accept registrations from individuals who:
a) Are below the age of 18 or the legal gambling age in their jurisdiction.
b) Reside in jurisdictions where gambling is prohibited. Users are responsible for ensuring the legality of their use of the Service.
c) Provide misleading information or attempt to circumvent regulations.
5.6 Viggoslots Casino is committed to ensuring compliance with international laws and regulations, including those related to the prevention of terrorism financing. As part of this commitment, we do not engage in business with players from countries that are subject to sanctions or restrictions imposed by relevant authorities, such as the United Nations, the European Union, and the United States. These sanctions aim to combat terrorism, money laundering, and other illicit activities. Consequently, players from the following countries and regions are prohibited from accessing or using our platform:
Afghanistan - Belarus - Cuba - Iran - Iraq - Myanmar - North Korea (Democratic People's Republic of Korea) - Netherlands, Curacao and all Dutch territories - Sudan - Syria - Crimea region (Ukraine) - Donetsk and Luhansk regions (Ukraine) - South Sudan - Yemen - Venezuela - United Kingdom and its territories - Zimbabwe
These restrictions are in place to ensure we adhere to global standards and maintain a secure and lawful gaming environment for all users. It is the responsibility of players to ensure their participation complies with the laws in their respective jurisdictions.
5.7 Viggoslots retains the discretion to reject any application for a Viggoslots Account.
Know Your Customer
5.8 It is incumbent upon You to ensure that all information provided on your application form is truthful and accurate.
5.9 Viggoslots may request Know Your Customer (KYC) documentation at any time to verify a Player's identity and location. Viggoslots reserves the right to restrict Service access or transactions until identity is verified.
5.10 Viggoslots also reserves the right to disclose a Player’s information as required by law or its privacy policy.
Multiple Accounts
5.11 Only one Viggoslots Account per Player is permitted. Attempting to open more than one Viggoslots Account or using another person's Viggoslots Account will result in closure of all Viggoslots Account(s), fund retention, and future access prohibition.
5.12 Viggoslots may deem accounts as constituting multiple Viggoslots Accounts if there are suspicions of registration or usage beyond the permitted limit. Viggoslots may suspend or terminate such accounts and withhold funds.
5.13 It is the individual's responsibility to promptly report the discovery of multiple registered Viggoslots Accounts. Failure to do so may result in Viggoslots Account blocking and fund retention.
User Responsibility
5.14 The responsibility for securely safeguarding login details rests with You. Do not disclose login credentials to any third party.
5.15 Viggoslots.io bears no liability for misuse of the Viggoslots Account due to the disclosure of login details.
5.16 The sale, transfer, or acquisition of Viggoslots Accounts is strictly prohibited.
5.17 Report any account errors promptly. Viggoslots reserves the right to invalidate affected bets.
5.18 You are responsible for all activities conducted under your account.
Our Liability
5.19 Viggoslots disclaims liability for unauthorized account access.
5.20 Viggoslots disclaims liability for losses due to failure to maintain login security.
6. Your Warranties
6.1 Prior to engaging with the Service and continually thereafter, you affirm, warrant, covenant, and agree to the below:
Capacity
a) You certify that you have attained the age of 18 or reached the legal age of majority as stipulated by applicable law.
b) You assert that you possess full legal capacity to enter into a binding agreement with us and are not subject to any constraints on legal capacity.
c) You confirm that you have not been diagnosed or categorized as a compulsive or problem gambler.
Jurisdiction
a) You confirm that you access Viggoslots from a jurisdiction where such access is permissible under the law.
b) You pledge not to utilize our services while situated in any jurisdiction that prohibits online betting, casino gaming, or live games.
c) You acknowledge and accept our prerogative to identify and thwart the use of prohibited procedures, including fraudulent transaction detection and automated registration. These measures may encompass scrutiny of device properties, geo-location detection, and transaction analysis.
Funds & Tax
a) You accept sole responsibility for reporting and settling any applicable taxes on winnings received from us.
b) You bear full responsibility for any pertinent taxes on cryptocurrency awarded through the Service.
c) You acknowledge the risk of cryptocurrency loss when utilizing the Service and recognize that Viggoslots assumes no liability for such losses.
d) You undertake not to deposit funds derived from criminal or unauthorized activities.
e) You commit not to deposit funds using payment methods not belonging to you.
f) Deposited funds shall be strictly earmarked for services available on the Website.
g) You agree not to withdraw or attempt to withdraw funds to payment methods not under your ownership.
h) By engaging in our services, you acknowledge the potential for losing deposited funds.
i) Viggoslots is explicitly not construed as a financial institution.
Others
a) Your utilization of the Service is solely at your discretion and risk.
b) You pledge not to engage in criminal activities using Viggoslots Account.
c) All information provided during the term of this agreement is guaranteed to be accurate, comprehensive, and subject to immediate update.
d) Your participation in games is strictly for personal, non-professional, recreational, and entertainment purposes.
e) You assert that you participate in games solely on your own behalf and not on behalf of any other individual.
f) You undertake to maintain only one account with us.
g) Telecommunications networks and Internet access services necessary for Service usage are beyond our control, and we disclaim any liability for deficiencies affecting them.
h) You undertake not to engage in fraudulent, collusive, or unlawful activities in connection with participation in our games and services.
i) If you possess non-public information affecting an event outcome, you pledge to abstain from betting on said event.
j) Certain individuals, including athletes and officials, are proscribed from betting on events within their purview.
k) Owners of sports governing bodies or member teams are proscribed from betting on events overseen by those entities.
l) Participants in sports or events are proscribed from involvement in compiling betting odds for said competitions.
6.2 Viggoslots reserves the right to close or suspend your Viggoslots Account and void any applicable bets in the event of a breach of any representations, warranties, or covenants outlined in 6.1, at its discretion and to the extent permitted by law.
7. Warranties of Viggoslots.io
7.1 Viggoslots.io hereby affirms the following warranties:
a) Ensuring the secure and proper management of Player funds; and
b) Adhering to relevant laws and its Privacy Policy in the handling of Player personal information.
7.2 For inquiries, Viggoslots can be reached via email at [email protected] or through its LiveChat available upon logging into Your Viggoslots Account.
7.3 Viggoslots reserves the right to block or terminate Your Viggoslots Account if, at its sole discretion, it determines that your behaviour, whether via LiveChat, email, or otherwise, has been abusive or derogatory toward any of Viggoslots’s or its Affiliates' employees or third-party service providers.
7.4 The software is provided "as is" without any express or implied warranties, conditions, commitments, or representations, whether statutory or otherwise. Viggoslots explicitly disclaims all implied terms, representations, conditions, and warranties, including but not limited to merchantability, satisfactory quality, and suitability for a particular purpose. Viggoslots does not warrant that:
(i) the Website and Services will fulfil Your needs.
(ii) the Website and Services will not violate any third party’s intellectual property rights.
(iii) the operation of the Website and Services will be free from errors or interruptions.
(iv) any defects on the Website and Services will be rectified; or
(v) the Website or servers are free from viruses.
8. Deposits
8.1 You must ensure that funds deposited into your Viggoslots account are devoid of any illegality and do not originate from illicit sources or activities.
8.2 Fund your Viggoslots account using only your own funds with the payment methods available on the site.
8.3 Viggoslots.io may establish a minimum deposit amount at its discretion, subject to change and clearly identified on the website. Additional fees may apply depending on the payment method.
8.4 Participation in any Game necessitates the possession of adequate funds within your Viggoslots account.
8.5 Deposits into your account should be made solely for the purpose of placing bets/wagers on the Website. Viggoslots reserves the right to suspend or close accounts if funds are deposited without the intent to place sporting and/or gaming wagers and may report such activity to relevant authorities.
8.6 Deposits are promptly processed and reflected in your Viggoslots.io Account balance immediately upon using a payment service provider. Note that delays may occur due to the payment system or third-party delays.
8.7 If Viggoslots identifies any third-party payment methods used or funds tainted with illegality, it reserves the right to suspend or close your Account, and to cancel, reverse, or adjust transactions, and forfeit deposited funds and/or associated winnings.
8.8 Payment methods and deposit limits can be found in the Cashier section on the Site, subject to applicable service fees and changes. Certain payment methods may not be available in all countries.
8.9 Additional procedures and identity verification may be required for processing deposits into your Viggoslots Account.
8.10 Transfers of funds from Your Viggoslots Account to another Player's Account is not permitted.
8.11 Viggoslots reserves the right to refuse deposits at its discretion. Users with blocked or suspended accounts should refrain from depositing on Viggoslots.
8.12 Attempted deposits during account blockages or suspensions may result in Viggoslots retaining the funds.
9. Withdrawals
9.1 Viggoslots upholds rigorous protocols governing the withdrawal process from a Player's Viggoslots Account, ensuring the utmost security, integrity, and regulatory compliance. The following guidelines delineate the withdrawal procedures:
9.2 Verification and Authentication:
a) Viggoslots reserves the prerogative to withhold any withdrawal until the Player's identity is meticulously verified and authenticated.
b) Withdrawals are exclusively channelled to accounts held by the Player, thereby ensuring legal ownership and adherence to regulatory standards.
c) Viggoslots may request additional information to expedite the withdrawal process efficiently.
d) Players must satisfy the minimum wager requirement associated with each deposit before initiating a withdrawal.
9.3 Investigative Procedures: Viggoslots retains the authority to conduct thorough investigations into accounts and gaming activities, exercising due diligence to uphold the terms of service and comply with relevant legal statutes. Any suspicion of misconduct may result in the temporary suspension of deposit, withdrawal, or gameplay functionalities, pending a comprehensive investigation. Viggoslots acknowledges that detailed explanations regarding ongoing investigations may not always be feasible.
9.4 Payment Method Consistency: All withdrawals are processed through the same payment method utilized for deposits, unless otherwise determined by Viggoslots or in cases of operational constraints. In instances where multiple payment methods are employed for deposits, withdrawals may be split across these methods at Viggoslots’ discretion, subject to compliance with anti-money laundering protocols and regulations.
9.5 Rectification of Errors: In the event of erroneous crediting of winnings to a Player's Viggoslots Account, whether due to technical glitches or human error, Viggoslots reserves the right to reclaim the erroneously allocated funds. Players are obligated to promptly notify Viggoslots of any such anomalies, and any wrongly withdrawn funds will be regarded as a debt owed to Viggoslots.
9.6 Withdrawal Criteria: To qualify for a withdrawal, Players must wager 100% of their deposit value.
9.7 Enhanced Due Diligence: Viggoslots retains the prerogative to conduct enhanced due diligence procedures as deemed necessary before processing withdrawals, ensuring stringent compliance with regulatory standards and mitigating risks associated with fraudulent activities.
9.8 Fee Structure: Viggoslots does not levy any charges on withdrawals. However, Players are advised to ascertain any potential fees imposed by their chosen payment methods. Viggoslots disclaims responsibility for any fees incurred by Players from third-party entities such as banks.
9.9 Crypto Withdrawal Protocol: Withdrawals in cryptocurrency will be remitted to the designated wallet address upon submission of a valid withdrawal request.
9.10 Anti-Money Laundering Measures: Viggoslots diligently monitors all transactions to detect and prevent money laundering activities. Players are encouraged to promptly report any suspicious behaviour to Viggoslots, facilitating the implementation of necessary measures in strict adherence to regulatory directives.
9.11 Account Reinstatement and Fund Recovery: Players seeking to retrieve funds from closed, locked, or excluded accounts are advised to contact Viggoslots’ customer support for assistance.
By adhering to these comprehensive guidelines, Viggoslots ensures transparency, accountability, and regulatory compliance across all withdrawal processes, fostering a secure and trustworthy gaming environment for all stakeholders.
9.12 Withdrawal Limits: The minimum withdrawal amount is €20 (or the equivalent in any other currency), and the maximum withdrawal amount processed to a Player is €50,000 (or the equivalent in any other currency) per month. Both the minimum and maximum withdrawal limits may vary depending on the payment method chosen. Exceptions may apply for Players with a higher VIP status.
The casino reserves the right, at its sole discretion, to further divide this limit into smaller increments or scheduled payments. Such decisions will be final and not subject to appeal or review by the player.
10. Bonuses and Promotions
10.1 Viggoslots, at its sole discretion, may periodically offer various Bonuses and Promotions. To view the terms and conditions for using bonuses, please click here.
11. Player Funds Protection & Chargebacks
At Viggoslots, the safeguarding of player funds and the management of financial risks are fundamental tenets governed by stringent protocols and regulatory adherence. The following elucidates the framework dictating player funds protection and chargeback procedures:
11.1 Fund Segregation: All funds deposited by Players into their Viggoslots Account, including associated winnings, are meticulously segregated, and held in distinct customer bank accounts or crypto wallets. This meticulous segregation ensures that Player funds are exclusively earmarked for sports and gaming wagers, shielding them from utilization for any other purpose.
11.2 Chargeback and Reversal Liability: In instances of chargebacks, reversals, or any financial losses incurred by Viggoslots due to Player actions or negligence, the affected Player may be held accountable for the corresponding amounts. Viggoslots.io reserves the prerogative to recover such losses directly from the Player's account, thereby ensuring accountability and indemnification for incurred expenses.
11.3 Offsetting Mechanism: Viggoslots retains the discretion to offset any positive balance existing in a Player's account against outstanding liabilities owed to Viggoslots. This mechanism facilitates the expedited resolution of financial obligations while promoting financial stability and integrity within the gaming ecosystem.
12. Placing Bets/Wagers
The process of placing bets and wagers at Viggoslots is meticulously governed by stringent protocols and regulatory standards, ensuring transparency and integrity in all gaming transactions. The following delineates the guidelines governing the placement of bets and wagers:
12.1 Allocation and Utilization of Funds: Funds designated for bets and wagers are exclusively earmarked for gaming purposes and are allocated to bets in the sequence of placement. Any transactions involving allocated funds, whether initiated post-bet placement, are subject to potential voiding or reversal by Viggoslots, either immediately or retrospectively.
12.2 Bet/Wager Acceptance: Players are afforded the privilege to place bets and wagers on the diverse array of markets and products featured on the Website. While Viggoslots reserves the right to decline any bet or wager, confirmation of acceptance from Viggoslots validates the finality and legitimacy of the transaction.
12.3 Bet/Wager Accuracy and Amendments: Players bear the responsibility of ensuring the accuracy of bet details upon placement. Once bets are placed, cancellation is not permitted. Viggoslots retains the authority to cancel or modify bets in cases of event suspension, obvious errors, breaches of terms, or legal imperatives.
12.4 Bets or wagers will be considered valid only upon receiving confirmation of acceptance from Viggoslots. Any bets or wagers placed without sufficient funds in your account will be null and void.
12.5 Your requested bet or wager will be deemed valid only upon acceptance by Viggoslots. Each valid bet or wager will be assigned a unique transaction code. Viggoslots will not be held responsible for settling any bets or wagers that do not possess a unique transaction code. If you have any doubts about the validity of a bet or wager, please review your account history or reach out to our Customer Support Team at [email protected].
12.6 In the event of a dispute concerning the details of a bet, Viggoslots and the user agree that Viggoslots’ transaction log database within its internal control system will serve as the final authority in such disputes.
12.7 Online Betting Exclusivity: Viggoslots exclusively entertains bets and wagers made through online channels, including mobile devices. Any bets or wagers submitted via alternative methods such as post, email, or fax will be deemed invalid and void, regardless of the outcome.
13. Inactive Accounts
13.1 In accordance with our policies, gaming inactive (dormant) accounts are subject to specific conditions for closure and reopening. An account is considered dormant if it remains inactive for a defined period of 6 months, typically determined by the terms and conditions of the platform.
13.2 In the event of dormancy, Viggoslots reserves the right to close the account, safeguarding user interests and maintaining operational efficiency.
13.3 Closure of dormant accounts may occur after a predetermined period of inactivity, during which attempts to contact the account holder prove unsuccessful.
13.4 Should an account be closed due to dormancy, users may have the opportunity to reactivate their accounts upon request, subject to verification procedures and any applicable fees.
13.5 HNA Gaming B.V. will contact you via email up to 1 month prior to your account become inactive informing that your account is about to become inactive. When an account becomes inactive, HNA Gaming B.V. might charge 5 EUR (or the equivalent in any other currency) per month administrative fee on your account.
It's important to review and understand the terms and conditions regarding account dormancy, closure, and reopening to ensure compliance with Viggoslots' policies and procedures.
14. Player complaints
14.1 Player complaints are taken seriously at Viggoslots, and we have established procedures for addressing them promptly and fairly. If a player encounters an issue or has a concern, they are encouraged to reach out to our Customer Support Team for assistance. Our dedicated team is available to listen to player feedback, investigate complaints thoroughly, and provide timely resolutions.
14.2 Upon receiving a complaint, our Customer Support Team will conduct a thorough review of the matter, considering all relevant information and documentation provided by the player. We strive to ensure transparency and fairness throughout the complaint resolution process.
14.3 Depending on the nature of the complaint, resolution may involve various actions, including but not limited to, providing clarification on gaming rules or terms and conditions, conducting investigations into technical issues or discrepancies, and offering compensation or refunds where appropriate.
14.4 Throughout the complaint resolution process, we maintain open communication with the player, keeping them informed of progress and any decisions made. Our goal is to address player concerns effectively and uphold the integrity of our gaming platform.
14.5 If a player remains dissatisfied with the outcome of their complaint, they may escalate the matter to higher levels of management or utilize alternative dispute resolution mechanisms, such as independent mediation services or regulatory authorities in Curacao, as outlined in our policies.
At Viggoslots, we are committed to fostering a positive gaming experience for all players, and we value feedback as an opportunity for continuous improvement. We encourage players to voice their concerns constructively, and we pledge to handle complaints with professionalism, integrity, and respect.
15. Termination and Account closure or suspension
15.1 Your account closure. If you wish to close your account, you may do so at any time, by contacting our Customer Support in written form at [email protected]. If you are closing your account for gambling addiction concerns and you want us to consider those issues in the future, you must indicate this as the reason of the closure to make us aware. We will then proceed to transfer all funds from your account (deducting relevant withdrawal charges) to the payment option available in your country. Such transfers will be executed in accordance with various laws and regulations applicable to your jurisdiction.
15.2 Our Account closure. We may close or suspend your account at any time at our sole discretion. Below are some examples of circumstances where we may decide to suspend or terminate your account and/or, in certain circumstances, withhold payments of your winnings:
a) Fraudulent or illegal use is suspected;
b) Unfair usage or cheating is observed;
c) Legal requirements are not met;
d) Breach of Terms and Conditions occurs or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend or to terminate your Account, and not to issue refunds of any deposits, remittance of balances or winnings generated on the account;
e) Compulsive gambling is suspected or we consider that you continued use of our services is detrimental to your health and well-being;
f) If the name appearing on the player’s account does not match the name appearing on the payment or withdrawal method used;
g) If the information provided at registration are misleading or incorrect.
h) You have authorized or permitted (intentionally or unintentionally) someone else to access or play on your account;
i) You have not played individually for your own personal entertainment (i.e. you have played in a professional capacity, with the intention of exploiting our bonuses or in concert with one or more other players in as part of a club, group, etc.);
j) If you have requested a refund of any of the deposits made with your credit card or any other available payment method associated with your account or if you have threatened to do so;
k) If you are found guilty of collusion, cheating, criminal activity such as money laundering or fraudulent activity;
l) If it is established that you have employed or used a system (including the elements hereafter cited but not limited to machines, computers, software, algorithms or other automated "bot" systems) designed specifically to defeat Viggoslots, increase its chances of winning or that you have adopted habits and/or irregular betting or betting strategies. Thus, any use of automated programs or devices but also any game manipulation such as the use of the practice of Martingale, the Paroli Betting System or the Bonus Hunt (non-exhaustive list) is not authorized;
m) If you have problems with creditors or your use of the website otherwise is detrimental to our business;
n) If you have used the site, or your account in a malicious manner;
o) If we learn that you have played at another online casino in any of the above circumstances.
15.3 Account Closure fee. Depending on the payment method type you use, the withdrawal of your funds may be subject to withdrawal or administrative fees. Administrative fees on low-value withdrawals often exceed the amount of the withdrawal itself; therefore, when the final withdrawal amount upon closure is less than 10 EUR or equivalent in another currency, we will not refund it but it will instead be charged as an account closure fee.
15.4 If we suspect that you have breached the Terms & Conditions, we may refuse to open, suspend, or close your account. We may also withhold any money in your account (including but not limited to the deposit) and set off any damages or debts due to us against the money in your account.
15.5 Our decision is final.
