Introduction
This Responsible Gaming and Self-Exclusion Policy (hereinafter referred to as the "Policy") is established by Viggoslots (hereinafter referred to as the "Company") to ensure the responsible and ethical provision of gaming services to its users. The Company recognizes that while gaming can be an enjoyable pastime, it may present challenges for certain individuals. This Policy outlines the principles, terms, and procedures governing responsible gaming and self-exclusion.
Responsible Gaming Principles
- Setting Limits
Users are encouraged to exercise control over their gaming activities by setting personal limits. The Company offers tools to establish daily, weekly, and monthly deposit limits, facilitating responsible gaming practices.
- Self-Assessment
Users are urged to regularly self-assess their gaming behaviour to ascertain that it remains within the bounds of responsible and enjoyable entertainment. Vigilance for signs of problematic gambling behaviour, such as the pursuit of losses and increased frequency of play, is emphasized.
Common questions the player should regularly ask themselves are:
- Have I tried to reduce or stop gambling, and just continued on as before?
- Do I gamble alone for long periods of time?
- Am I reluctant to spending “gambling money” on anything else?
- Do I hide the fact that I am gambling, or how much money or time I am spending at it?
- Have I lost interest in social interactions with family or friends due to gambling?
- Awareness
Users are provided with educational resources to familiarize themselves with indicators of problem gambling. Recognizing the symptoms and effects of excessive gambling, including neglecting responsibilities, is vital. Users are encouraged to seek assistance when needed.
No Tolerance for Underage Gaming
The Company strictly prohibits underage gaming. All users must be at least 18 years of age or older, as defined by their jurisdiction, to participate in any gaming activities provided by the Company. We employ robust age verification procedures to prevent minors from accessing our services. If we discover any attempt by an underage individual to engage in gaming activities, we will immediately terminate the account and take necessary actions to report the violation to relevant authorities. The Company is committed to safeguarding minors and promoting a safe and responsible gaming environment.
Self-Exclusion Definition
Self-exclusion refers to the voluntary act of refraining from participation in gaming activities for a specified period, either temporarily or permanently, as determined by the user.
Terms and Conditions
By initiating self-exclusion through one of the predefined time periods, users acknowledge and consent to the following terms and conditions, which become effective immediately upon receiving a confirmation email of the chosen self-exclusion. The confirmation email will be dispatched exclusively to the email address registered with the user's account, displaying the date of self-exclusion completion.
Requests and Procedures
- Self-Exclusion Request
Users are required to submit self-exclusion requests via email to the Company's customer support team at [email protected]. Requests conveyed through the chat function are not recognized, and users will be directed to the designated customer support email service.
- Initial 24-Hour Cooling Off Period
Reducing, increasing or removing such time exclusion must also be done in writing, sent to [email protected]. A request to increase the length of a self-exclusion will be effected upon confirmation from the team. Please note that a 24-hour cooling-off period will apply for any reduction or removal of the length of a requested time-out.
Permanent Self-Exclusion
Users desiring permanent self-exclusion will be prompted to specify this exclusion period during the process. The Company may initiate a brief self-exclusion period if deemed necessary and beneficial for the user, with communication provided via email.
Account Balances During Self-Exclusion
Users undergoing self-exclusion are prohibited from maintaining any account balances during this period. Access to accounts for withdrawal purposes is restricted. Bets will neither be voided nor refunded, and they will not remain active during self-exclusion.
Benefits and Bonuses During Self-Exclusion
During the self-exclusion period, users are ineligible to receive any benefits, bonuses, or reload offers.
User Responsibility
The Company endeavours to ensure compliance with its responsible gaming policy. However, users acknowledge that the Company shall not be held responsible if they attempt to create new accounts for gaming. Users also bear the responsibility of abstaining from depositing and wagering using undisclosed accounts. Any future wagers, reward funds, or promotional entries during a self-exclusion period will be forfeited, with no refunds or winnings disbursements possible upon account reactivation.
Violations and Discretion
Users pledge not to attempt to deposit, place wagers, or establish new accounts during self-exclusion periods. The Company retains the authority to close any such accounts upon detection. The Company's obligation is to exert reasonable efforts to prevent users from engaging in gaming activities. Users share the obligation of adhering to the agreed-upon terms.
Voluntary Nature of Self-Exclusion
A self-exclusion request is a voluntary undertaking by users. If users act contrary to such a request, neither the Company nor its employees or affiliates shall be held liable for any losses incurred. Losses sustained during a self-exclusion period will not be subject to reimbursement.
Termination of Wagers and Actions
In instances of non-compliance with self-exclusion requests, the Company retains the discretion to terminate or void placed wagers and to take appropriate measures. The Company may also act if suspicions arise or if further investigation provides evidence that users have actively attempted to conceal the source of their accounts, thereby impeding the Company's ability to promptly block these accounts.
Conclusion of Self-Exclusion
Upon the expiration of a chosen self-exclusion period, the user's account will be automatically reactivated. Users will receive an email confirmation, sent to their registered email address, notifying them of this reactivation.
Professional Help is Available
Many organisations can provide support and assistance to individuals who develop compulsive gambling problems. Viggoslots Management encourages the use of these self-help organisations in case of gambling addiction. Below are the links of the main organisations:
Or you can always contact our friendly Customer Support to get some assistance and information to refer you to helpful resources.
We value you as a member and as a person.
