1. Introduction

Welcome to Viggoslots. We are committed to safeguarding your privacy and ensuring the security of your personal data. This Data Privacy and Cookie Policy outlines how we collect, use, disclose, and protect your information. It also explains your rights regarding your personal data and how you can exercise these rights. This policy complies with the General Data Protection Regulation (GDPR) and other relevant regulations.

2. Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

• Personal Information: This includes information such as your name, address, email address, phone number, date of birth, and payment details.
• Activity Logs: Includes betting history, login activity, game sessions, total bets, and total wins.
• Account Information: Information related to your account, including your username, password, gaming preferences, total real and bonus balances, bonuses, reserved bets, maximum balance, deposits, withdrawals, average deposit, average withdrawal, average bonus, bonuses and income.
• Technical Information: Information about the device and browser you use to access our services, your IP address, and other technical data.
• Game Analytics: Information about Free Rounds, played games.
• Usage Information: Information about your interactions with our website and services, including the pages you visit, the time you spend on our site, and your gaming activities.
• Communications: To offer the best customer experience possible, we keep records of your customer support correspondence with Viggoslots (both emails and LiveChat).
• Know Your Customer (KYC): Information in line with our legal requirements and our Terms & Conditions mentioned on the website. These are requested on a case-by-case basis, they include but are not limited to: Bank statements, Valid ID, Utility Bill, PEP status.
• Publicly available information: Information from third parties or publicly available sources, usually via Google searches, when required for us to use it in line with our legal requirements.
  
  

3. How We Use Your Information

We use your information for various purposes, including:

• Providing Services: To provide and manage your account, process your transactions, and deliver customer support.
• Improving Services: To understand how you use our services and to enhance and personalize your experience.
• Compliance: To comply with legal obligations and regulatory requirements.
• Marketing: To send you promotional materials and updates about our services, with your consent.
  
  

4. Legal Basis for Processing

Our legal basis for collecting and processing your personal data includes:

• Contractual Necessity: Processing your data is necessary to perform our contract with you.
• Consent: We obtain your consent for specific types of processing, such as marketing communications.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and preventing fraud, provided that these interests do not override your rights.
• Legal Obligations: Processing is necessary to comply with legal and regulatory obligations.
  
  

5. How We Share Your Information

We may share your information with:

• Service Providers: Third-party service providers who assist us in providing our services, such as payment processors and customer support services.
• Regulatory Authorities: Regulatory bodies and law enforcement agencies, as required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.
• Advertising Partners: With your consent, we may share information with advertising partners to deliver personalized ads.
  
  

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, and as required by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement robust security measures to protect your data, including:

• Encryption: We use advanced encryption techniques to protect your data during transmission and storage.
• Access Controls: We restrict access to your data to authorized personnel only.
• Regular Security Audits: We conduct regular security assessments to identify and address vulnerabilities.
  
  

8. Your Rights

Under GDPR, you have several rights regarding your personal data:

• Right to Access: You can request a copy of your personal data that we hold.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request restriction of processing in certain situations.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to the processing of your data for specific purposes, such as marketing.

To exercise these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within one month.

9. GDPR Compliance

As part of our commitment to GDPR compliance, we ensure the following:

• Data Protection Officer (DPO): We have appointed a DPO to oversee GDPR compliance and to act as a point of contact for data protection queries.
• Data Protection Impact Assessments (DPIAs): We conduct DPIAs for high-risk processing activities to identify and mitigate potential risks.
• Transparency and Accountability: We maintain detailed records of our data processing activities and regularly review our practices to ensure compliance.
• User Consent Management: We obtain explicit consent from users for specific processing activities and provide easy methods for users to withdraw their consent.

If you have any additional questions about the way we process your data, you may contact our Data Protection Officer / Data Protection Representative(s) by sending an email to [email protected].